Raising Concerns & clarifying the procedure
From time to time, as with any school, you may experience issues of concern. We welcome your feedback and encourage you to keep talking to us and raising these issues before they escalate. Whilst we are confident that the majority can be solved in a timely manner, there may be occasions when you wish to take these further.
How do I go about this?
Educational issues: if the matter relates to the classroom, the curriculum or special educational needs, please speak or write initially to the child’s tutor or class teacher. Your concern may be passed to a more senior member of staff if appropriate.
Pastoral care: for concerns relating to matters outside the classroom, please speak or write to your Achievement Coordinator/Manager.
Disciplinary matters: a problem over any disciplinary action taken or a sanction imposed should be raised initially with the member of staff who imposed it/Achievement Coordinator.
Staff: if the matter relates to the conduct of staff, please speak or write to the Principal or someone they designate, such as a Deputy Principal or member of the Senior Leadership Team.
What might happen next?
Depending on the nature of the concern, Fairfield may carry out an informal review, followed by either:
- A meeting with a school representative
- A written response (most likely by email)
- A phone call
What can I do if I am unhappy with the outcome of this?
Most concerns are resolved informally; however there are occasions when this is not possible. In these instances, you may wish to raise a formal complaint.
A formal complaint must be in writing, addressed to the Principal and should include:
- A copy of any relevant documents
- Your name and contact details
- Full details of the complaint including the desired outcome